FAQ

You can place an order directly on our website. If you need any help doing this, please email our customer service team at info@castnoshadow.com or on LiveChat and they can assist.

Once you have placed your order, you will receive an automated order confirmation email. If you do not receive one, please email our customer help team at info@castnoshadow.com.

Payment can be made using all major credit and debit cards. Payment can also be made using PayPal, PayPal Credit and Stripe.

Please email us at info@castnoshadow.com or contact us via Livechat. If your order has not yet been shipped, we will do our best to assist you. If your order has already been shipped, we unfortunately cannot make any changes, but if you wish to make a return please follow our simple returns process: https://www.castnoshadow.com/pages/returns

We do not offer physical gift cards at this time, but you can purchase a personalised gift voucher code for use on our website. Please email us at info@castnoshadow and we can sort this for you.

On each product page there is a SIZE GUIDE button. If you click on this, it will give you all the measurements (in inches) for each of our sizes in that piece. If you compare your own measurements, most importantly your chest measurement, to our guides, this should tell you your CAST NO SHADOW size in that item. For personalised sizing advice, please contact us at info@castnoshadow.com with your height, build and chest measurement, and we will be able to assist.

Chest: Using a tape measure, wrap this all the way around your chest at the widest point and note what number your chest measures, in inches. This will correspond with a size on our size guides.

Shoulder: Using a tape measure, measure the width across your shoulders point to point. Since shoulder measurements are taken along the upper portion of the back, another person will likely need to take this measurement for you.

Our sizing is standard for the UK. Garment sizes do vary internationally, so we would advise comparing your personal body measurements, in inches, to our size guides to ensure the perfect fit.

You should find the fit of each item listed on the product page description. If you need any advice about the fit of a particular item, please get in touch with us.

You can find all washing, drying and ironing instructions for your specific item on the product care label. We advise washing our machine-washable garments only when necessary, and on the coolest setting possible, or spot cleaning and airing instead of a machine wash, to maintain the piece.

Yes - we ship worldwide, and offer both standard and express delivery options via a variety of services including Royal Mail, Fedex, DPD Interlink and DHL. You can choose your desired postage method at checkout.

Your shipping fee will vary by location, and is calculated at checkout. We also offer free shipping on orders over £200 to the UK, €200 to Europe, and $250 internationally. For our standard and express shipping rates to your country, please see here: https://www.castnoshadow.com/pages/delivery

As soon as your item has been dispatched, you will receive an automated confirmation email with your tracking number.

Orders made between 9am and 5pm GMT time, Monday to Friday, are usually processed and dispatched the same day, but please allow a little longer during busy periods. For estimated standard and express delivery times to your country, please see here: https://www.castnoshadow.com/pages/delivery

If your order is delivered outside the European Union you may have to pay import duty and local sales taxes. You should be able to find out an approximate figure from your local government website.

If you were expecting your order and it has not yet arrived, then please check the following:

• Check that you have received an order dispatch confirmation email from us.
• Check that your delivery address is correct on your order confirmation email.
• Check your package tracking via your dispatch confirmation email.
• Check for text messages, emails and calling cards from your local postal service/dpd/FedEx, as your parcel may be awaiting collection at a local post office, or you may need to arrange re-delivery.
• Check with other members of your household, or close neighbours, for your package.

If you still can't locate your order, then please contact our customer services team at info@castnoshadow.com, letting them know your full name and original order number.

Yes. Please notify us at info@castnoshadow.com within 14 days of the order delivery, to confirm your wish to return. We accept items, in unworn condition with original tags, delivered back to us for exchange or refund within 28 days of their delivery to you. Items returned to us after this time will no longer be eligible for a refund, but may be eligible for an exchange or credit voucher at our discretion. You can find our full returns instructions and returns address here: https://www.castnoshadow.com/pages/returns

As a small independent brand, we are unfortunately unable to offer free returns labels at this time. We recommend making a return via standard/economy tracked services at your local post office, or you may find a good courier quote online for making international returns.

Once a return has been delivered to us, exchanges are usually shipped out within 3 working days, and refunds are processed within 7 working days.

Please email us directly at info@castnoshadow.com and we will do our best to rectify any issues quickly. If you receive an item with a defect at delivery, or that develops within 28 days, please contact us immediately with a photograph of the fault.