FAQ – Cast No Shadow

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FAQ

ORDERING

  • How can I place an order?

  • How will I know if CAST NO SHADOW has recieved my order?

  • What payment options do you offer?

  • Can I amend/add an item to/cancel my order?

  • How do I buy a gift voucher?

SIZING, FIT & PRODUCT FEATURES

  • What is my CAST NO SHADOW size?

  • How do I take my chest/shoulder measurements?

  • I am an international customer, how do your sizes compare to my country?

  • How does each item fit?

  • How do I wash/tumble dry/iron my CAST NO SHADOW item?

DELIVERY

  • Do you ship internationally?

  • How much does shipping cost?

  • How will I know if my order has been dispatched?

  • When will I receive my order?

  • Will I have to pay import duty or customs taxes on my order?

  • My order hasn’t arrived, what should I do?

EXCHANGES & REFUNDS

  • Can I return my item/s for an exchange or refund?

  • Do you offer free returns?

  • How long will my exchange/refund take?

  • I have received my order with a problem/fault/wrong item, what should I do?

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