RETURNS PROCEDURE
TO ASSIST OUR CUSTOMERS DURING THE COVID-19 CRISIS WE'VE EXTENDED OUR 28 DAY RETURN POLICY. YOU CAN NOW RETURN FOR A REFUND, OR EXCHANGE WITHIN 45 DAYS OF RECEIVING YOUR ORIGINAL ORDER, PROVIDING THAT;
- THE ITEMS ARE UNWORN AND UNWASHED- THE ITEMS ALL STILL HAVE THE PHIXCLOTHING TAGS ATTACHED
- YOU NOTIFY US WITHIN 14 DAYS OF RECEIPT OF YOUR PURCHASE VIA POST OR EMAILING INFO@CASTNOSHADOW.COM
IF YOU WISH TO EXCHANGE AN ITEM, YOU CAN RETURN IT TO US AND WE WILL DESPATCH YOUR EXCHANGE AT NO EXTRA COST.
RETURN ADDRESS
CASTNOSHADOW.COM
Conavon Court
12 Blackfriars Street
SALFORD
M3 5BQ
UNITED KINGDOM
INTERNATIONAL RETURNS
IF YOU ARE MAKING A RETURN FROM OUTSIDE OF THE EU, PLEASE MARK YOUR PACKAGE AS A RETURN AND DECLARE THE CUSTOMS VALUE AS $1. FAILURE TO DO THIS COULD RESULT IN THE PACKAGE BEING RETURNED TO YOU.
OUR PROCESS
PLEASE INCLUDE A COVER NOTE SPECIFYING IF YOU WOULD LIKE A REFUND OR AN EXCHANGE.
WE WILL PROCESS YOUR RETURN AS QUICKLY AS WE CAN, BUT DURING BUSY TIMES THIS COULD TAKE UP TO 3 DAYS FROM RECEIPT OF YOUR PARCEL. WHEN WE HAVE RECEIVED YOUR PARCEL AND PROCESSED YOUR REFUND OR EXCHANGE WE WILL CONFIRM THIS TO YOU BY EMAIL. PLEASE REMEMBER THAT IT CAN TAKE THREE TO FOUR DAYS AFTER WE HAVE PROCESSED A REFUND PAYMENT FOR IT TO APPEAR ON YOUR CREDIT CARD STATEMENT OR THE ORIGINAL PAYMENT METHOD USED.
QUESTIONS ABOUT YOUR RETURNS?
CHRISTMAS RETURNS
WE'VE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS
WE ALREADY HAVE AN EXTENDED 45 DAY RETURNS & REFUND PERIOD TO HELP CUSTOMERS DURING THE COVID-19 PANDEMIC. IF HOWEVER YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2020 AND YOU ARE OUTSIDE OF OUR 45 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE THURSDAY 12TH JANUARY FOR A REFUND IN THE FORM OF A CREDIT NOTE/GIFT VOUCHER. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.
FOR GUARANTEED CHRISTMAS DELIVERY DATES, PLEASE CHECKOUT OUR DELIVERY INFORMATION SECTION.
Postage costs
UK Returns
For UK customers, the most economical method is to use Royal Mail Second class recorded delivery, the cost will depend on the size and weight of the garment/s but up to 2kg is around £3.50.
International Returns
For all international customers, we strongly advise using a fully tracked service such as FedEx, DPD or DHL.
IF YOU WISH TO EXCHANGE AN ITEM, YOU CAN RETURN IT TO US AND WE WILL DESPATCH YOUR EXCHANGE AT NO EXTRA COST.
EXCHANGES
IF YOU WISH TO CHANGE THE SIZE AND/OR COLOR OF AN ITEM THAT YOU PURCHASED, YOU CAN DO SO AT NO ADDITIONAL COST. FILL OUT THE RETURNS FORM, CHOOSE THE “EXCHANGE” OPTION AND SELECT A REPLACEMENT SIZE AND/OR COLOR FROM THOSE AVAILABLE: WE WILL THEN HOLD THE ITEM FOR YOU AND AS SOON AS WE RECEIVE YOUR RETURN, WE WILL SHIP IT TO THE ADDRESS FROM YOUR ORIGINAL ORDER, UNLESS YOU STATE OTHERWISE. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WHEN THE PACKAGE HAS BEEN DISPATCHED.
YOU CAN EXCHANGE THE SIZE AND/OR COLOR OF AN ITEM ONE TIME ONLY, BUT YOU CAN ALWAYS RETURN IT BY FOLLOWING OUR RETURNS PROCEDURE.
RETURNS PROCEDURE
TO ASSIST OUR CUSTOMERS DURING THE COVID-19 CRISIS WE'VE EXTENDED OUR 28 DAY RETURN POLICY. YOU CAN NOW RETURN FOR A REFUND, OR EXCHANGE WITHIN 45 DAYS OF RECEIVING YOUR ORIGINAL ORDER, PROVIDING THAT;
- THE ITEMS ARE UNWORN AND UNWASHED- THE ITEMS ALL STILL HAVE THE PHIXCLOTHING TAGS ATTACHED
- YOU NOTIFY US WITHIN 14 DAYS OF RECEIPT OF YOUR PURCHASE VIA POST OR EMAILING INFO@CASTNOSHADOW.COM
IF YOU WISH TO EXCHANGE AN ITEM, YOU CAN RETURN IT TO US AND WE WILL DESPATCH YOUR EXCHANGE AT NO EXTRA COST.
RETURN ADDRESS
CASTNOSHADOW.COM
Conavon Court
12 Blackfriars Street
SALFORD
M3 5BQ
UNITED KINGDOM
INTERNATIONAL RETURNS
IF YOU ARE MAKING A RETURN FROM OUTSIDE OF THE EU, PLEASE MARK YOUR PACKAGE AS A RETURN AND DECLARE THE CUSTOMS VALUE AS $1. FAILURE TO DO THIS COULD RESULT IN THE PACKAGE BEING RETURNED TO YOU.
OUR PROCESS
PLEASE INCLUDE A COVER NOTE SPECIFYING IF YOU WOULD LIKE A REFUND OR AN EXCHANGE.
WE WILL PROCESS YOUR RETURN AS QUICKLY AS WE CAN, BUT DURING BUSY TIMES THIS COULD TAKE UP TO 3 DAYS FROM RECEIPT OF YOUR PARCEL. WHEN WE HAVE RECEIVED YOUR PARCEL AND PROCESSED YOUR REFUND OR EXCHANGE WE WILL CONFIRM THIS TO YOU BY EMAIL. PLEASE REMEMBER THAT IT CAN TAKE THREE TO FOUR DAYS AFTER WE HAVE PROCESSED A REFUND PAYMENT FOR IT TO APPEAR ON YOUR CREDIT CARD STATEMENT OR THE ORIGINAL PAYMENT METHOD USED.
QUESTIONS ABOUT YOUR RETURNS?
CHRISTMAS RETURNS
WE'VE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS
WE ALREADY HAVE AN EXTENDED 45 DAY RETURNS & REFUND PERIOD TO HELP CUSTOMERS DURING THE COVID-19 PANDEMIC. IF HOWEVER YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2020 AND YOU ARE OUTSIDE OF OUR 45 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE THURSDAY 12TH JANUARY FOR A REFUND IN THE FORM OF A CREDIT NOTE/GIFT VOUCHER. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.
FOR GUARANTEED CHRISTMAS DELIVERY DATES, PLEASE CHECKOUT OUR DELIVERY INFORMATION SECTION.
Postage costs
UK Returns
For UK customers, the most economical method is to use Royal Mail Second class recorded delivery, the cost will depend on the size and weight of the garment/s but up to 2kg is around £3.50.
International Returns
For all international customers, we strongly advise using a fully tracked service such as FedEx, DPD or DHL.
IF YOU WISH TO EXCHANGE AN ITEM, YOU CAN RETURN IT TO US AND WE WILL DESPATCH YOUR EXCHANGE AT NO EXTRA COST.
EXCHANGES
IF YOU WISH TO CHANGE THE SIZE AND/OR COLOR OF AN ITEM THAT YOU PURCHASED, YOU CAN DO SO AT NO ADDITIONAL COST. FILL OUT THE RETURNS FORM, CHOOSE THE “EXCHANGE” OPTION AND SELECT A REPLACEMENT SIZE AND/OR COLOR FROM THOSE AVAILABLE: WE WILL THEN HOLD THE ITEM FOR YOU AND AS SOON AS WE RECEIVE YOUR RETURN, WE WILL SHIP IT TO THE ADDRESS FROM YOUR ORIGINAL ORDER, UNLESS YOU STATE OTHERWISE. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WHEN THE PACKAGE HAS BEEN DISPATCHED.
YOU CAN EXCHANGE THE SIZE AND/OR COLOR OF AN ITEM ONE TIME ONLY, BUT YOU CAN ALWAYS RETURN IT BY FOLLOWING OUR RETURNS PROCEDURE.