Returns

RETURNS PROCEDURE

WE HAVE AN EXTENDED CHRISTMAS RETURNS PERIOD FOR CUSTOMERS PURCHASING ITEMS AS GIFTS. TO SEE OUR CHRISTMAS RETURNS POLICY PLEASE SELECT THE 'CHRISTMAS RETURNS' TAB ON THIS PAGE.

TO ASSIST OUR CUSTOMERS DURING THE COVID-19 CRISIS WE'VE EXTENDED OUR 28 DAY RETURN POLICY. YOU CAN NOW RETURN FOR A REFUND, OR EXCHANGE WITHIN 45 DAYS OF RECEIVING YOUR ORIGINAL ORDER, PROVIDING THAT;

- THE ITEMS ARE UNWORN AND UNWASHED- THE ITEMS ALL STILL HAVE THE CASTNOSHADOW TAGS ATTACHED
- YOU NOTIFY US WITHIN 14 DAYS OF RECEIPT OF YOUR PURCHASE VIA POST OR EMAILING INFO@CASTNOSHADOW.COM

IF YOU WISH TO EXCHANGE AN ITEM, YOU CAN RETURN IT TO US AND WE WILL DESPATCH YOUR EXCHANGE AT NO EXTRA COST OR CUSTOMS FEES.

CASTNOSHADOW.COM
Conavon Court
12 Blackfriars Street
SALFORD
M3 5BQ
UNITED KINGDOM

If you are making a return or exchange from outside the United Kingdom, it is very important to follow these instructions when posting back to us;

- Label the contents of the parcel as 'RETURN OF CLOTHING + Your original tracking number'
- If you are given the option, choose the category of shipment as 'RETURN' or 'RETURNED GOODS'.
- Please declare the value of each item as $1.

PLEASE INCLUDE A COVER NOTE SPECIFYING IF YOU WOULD LIKE A REFUND OR AN EXCHANGE.

WE WILL PROCESS YOUR RETURN AS QUICKLY AS WE CAN, BUT DURING BUSY TIMES THIS COULD TAKE UP TO 3 DAYS FROM RECEIPT OF YOUR PARCEL. WHEN WE HAVE RECEIVED YOUR PARCEL AND PROCESSED YOUR REFUND OR EXCHANGE WE WILL CONFIRM THIS TO YOU BY EMAIL. PLEASE REMEMBER THAT IT CAN TAKE THREE TO FOUR DAYS AFTER WE HAVE PROCESSED A REFUND PAYMENT FOR IT TO APPEAR ON YOUR CREDIT CARD STATEMENT OR THE ORIGINAL PAYMENT METHOD USED.

CHRISTMAS RETURNS

WE'VE EXTENDED OUR RETURNS PERIOD TO HELP ACCOMMODATE CUSTOMERS PURCHASING ITEMS AS CHRISTMAS GIFTS.

WE ALREADY HAVE AN EXTENDED 45 DAY RETURNS & REFUND PERIOD TO HELP CUSTOMERS DURING THE COVID-19 PANDEMIC. IF HOWEVER YOUR ORDER WAS PLACED ON OR AFTER 18TH NOVEMBER 2020 AND YOU ARE OUTSIDE OF OUR 45 DAYS RETURN PERIOD. YOU CAN STILL RETURN IT TO US ON, OR BEFORE WEDNESDAY 12TH JANUARY FOR A REFUND IN THE FORM OF A CREDIT NOTE/GIFT VOUCHER. THE ITEM(S) MUST BE UNWORN AND WITH THE ORIGINAL TAGS ATTACHED.

DEADLINE DATES FOR GUARANTEED CHRISTMAS DELIVERY;

UNITED KINGDOM
CHOOSE DHL DELIVERY ON OR BEFORE 12PM THURSDAY 23RD DECEMBER FOR GUARANTEED XMAS DELIVERY.

EUROPE
CHOOSE DHL DELIVERY ON OR BEFORE 12PM WEDNESDAY 22ND DECEMBER FOR GUARANTEED XMAS DELIVERY.

WORLDWIDE
CHOOSE DHL DELIVERY ON OR BEFORE 12PM TUESDAY 21ST DECEMBER FOR GUARANTEED XMAS DELIVERY.

Postage costs

UK Returns

For UK customers, the most economical method is to use Royal Mail Second class recorded delivery, the cost will depend on the size and weight of the garment/s but up to 2kg is around £3.50.

International Returns

For all international customers, we strongly advise using a fully tracked service such as FedEx, DPD or DHL.

IF YOU WISH TO EXCHANGE AN ITEM, YOU CAN RETURN IT TO US AND WE WILL DESPATCH YOUR EXCHANGE AT NO EXTRA COST.

EXCHANGES

TO EXCHANGE ANY PART OF YOUR ORDER PLEASE COMPLETE THE CNS RETURNS FORM INCLUDED INSIDE YOUR PACKAGE. WHEN COMPLETING THIS, SELECT THE “EXCHANGE” OPTION AND ALSO STATE THE REPLACEMENT, SIZE AND/OR COLOR FROM THOSE AVAILABLE.

RETURNS ARE TO BE MADE AT YOUR OWN COST, HOWEVER SHOULD YOU WISH TO EXCHANGE YOUR ITEM, WE DO NOT CHARGE YOU FOR THE COST OF US DELIVERING THE EXCHANGE TO YOU. UPON RECEIVING YOUR RETURN OUR TEAM WILL PROCESS IT AND SHIP THE REPLACEMENT ITEM(S) BACK TO THE PREVIOUS SHIPPING ADDRESS, UNLESS YOU HAVE REQUESTED OTHERWISE. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WHEN THE PACKAGE HAS BEEN DISPATCHED.